Managing a BigCommerce store can be straightforward on the front-end but behind the scenes, things get complicated quickly. Inventory updates, order processing, fulfilment, and reporting all require precision and consistency. When these processes aren’t integrated with your ERP, issues start piling up fast.
If you’re using Merlin ERP but haven’t yet connected it to BigCommerce, you’re likely facing unnecessary admin, delays, and data inconsistencies. In this article, we’ll break down the top five problems businesses solve by implementing a proper BigCommerce Merlin integration and why it makes a measurable difference to growth and efficiency.
The Problems
1. Inaccurate Inventory Across Systems
One of the most common problems in any eCommerce setup is mismatched inventory. Without a live connection between BigCommerce and Merlin, inventory levels are often updated manually or worse, not at all.
This leads to:
- Overselling items that are actually out of stock
- Stockouts that aren’t reflected on your site
- Customer complaints and refunds
- Slow restocking due to poor forecasting
By connecting BigCommerce with Merlin ERP, inventory is synced in real time. As stock is allocated or sold, both systems update instantly, giving your customers accurate availability and your team full control.
2. Manual Order Processing That Slows Fulfilment
When orders from BigCommerce don’t flow directly into Merlin, they must be manually re-entered. This manual step:
- Introduces a risk of human error
- Delays dispatch and fulfilment
- Increases your team’s admin workload
- Leads to inconsistent data between platforms
With Merlin ERP integration, BigCommerce orders automatically appear in Merlin. Your fulfilment team gets the order data without delays, and shipment tracking can even be synced back to the customer automatically. Faster processing means better customer satisfaction and repeat business.
3. Duplicate Product and Pricing Management
If your team is maintaining product data in both BigCommerce and Merlin separately, you’re not just duplicating effort you’re increasing the chances of errors. Price changes, product variants, SKUs, and tax rules can easily become inconsistent.
Once integrated:
- You can manage product data from Merlin and push it to BigCommerce
- Prices and tax rules stay aligned
- Product changes happen once, not twice
- You reduce the chance of listing errors or pricing discrepancies
This not only saves time but ensures a more professional, accurate customer-facing catalogue.
4. Poor Reporting and Disconnected Data
Operating with separate systems means your reporting is fragmented. Sales are in BigCommerce, stock movements in Merlin, and customer data somewhere in between. This makes it harder to:
- Understand what’s actually selling and when
- Identify trends or slow-moving stock
- Create accurate demand forecasts
- Make informed business decisions
With BigCommerce Merlin integration, all transactional and inventory data flows into one place. You gain visibility into real-time performance metrics that matter across sales, fulfilment, and operations.
5. Inflexibility When Scaling
Scaling a BigCommerce store whether you’re adding more products, launching B2B accounts, or managing multiple warehouses becomes increasingly difficult without integration. Manual processes can’t keep up, and system inconsistencies slow everything down.
When Merlin and BigCommerce are connected, your infrastructure is ready for growth. You can:
- Handle higher order volumes with less manual input
- Launch new SKUs faster
- Support omnichannel fulfilment
- Scale operations without scaling overhead
Integration removes the bottlenecks that prevent most stores from scaling smoothly.
Conclusion
Behind the scenes, your e-commerce systems need to be connected, consistent, and scalable. That’s where Merlin ERP integration comes in. By solving problems like inventory mismatches, manual processing, and disconnected reporting, integration helps your BigCommerce store run smarter, not harder.
If you’re looking to integrate BigCommerce with Merlin ERP, get in touch with Merlinconnection.